This policy explains how Sharkbite handles information submitted through this website. The most common information we receive is contact information, company information, country or region, project notes and product interests related to pipe fittings, valves, hand tools, dealer support or how-to guidance.
We collect information you choose to provide through forms, email links or support requests. This may include your name, email, phone number, company, region and project description. We may also receive standard website usage information such as pages visited, browser type and search terms used on the site.
Submitted information is used to answer questions, route requests, improve support content and understand which product categories visitors need help with. For example, a message about copper pipe and a shut-off valve may be routed differently from a dealer stocking question or a how-to request about removal tools.
We do not sell personal information. We may share request details with service providers or authorized support partners when doing so is needed to respond to your inquiry, process website operations or comply with legal obligations.
Messages often include practical repair details, such as pipe material, valve type, product category, dealer location or maintenance schedule. We use those details only to understand the request, improve routing and provide a more relevant answer. Please avoid sending sensitive building access information, payment card data, passwords or personal information that is not needed for product support.
We keep request records for as long as reasonably needed to answer the inquiry, maintain support history, improve website operations or meet legal requirements. We use reasonable administrative and technical safeguards to protect submitted information, but no website or email process can be guaranteed to be perfectly secure. If a request is urgent or sensitive, contact support directly before sending detailed project information.
You may ask us to update or remove contact information by reaching out through the contact page. Some operational records may be retained where required for security, legal compliance or support history.